PLEASE EXPECT SHIPPING DELAYS WITH THE COVID 19 PANDEMIC. INTERNATIONAL ORDERS CAN TAKE UP TO 2 MONTHS TO ARRIVE DEPENDENT ON BOARDER RESTRICTIONS AND PROTOCOL. WE ARE UNABLE TO TRACK PACKAGES ONCE THEY LEAVE THE USA. PLEASE KEEP THIS IN MIND WHEN ORDERING.
WHERE ARE YOUR PRODUCTS DESIGNED AND MADE?We are located in Chicago, Illinois, USA! Koala Art & Design's handmade products are designed by Jamie Koala and custom products are Made in the USA.
HOW LONG WILL IT TAKE MY ORDER TO SHIP?We ship orders on Monday through Friday and we don't operate on public holidays or weekends. We always focus to post your order as quickly as possible, but there might be some delays especially after new releases! Usually processing time is 2-5 days. Your patience is appreciated.
Once your order is shipped you will receive an email from us with a tracking number.
We use First Class USPS 2-5 Day and Priority Mail 2-3 Day for all orders (depending on which you chose at check out).
This goes through First Class International and is NOT trackable by us. Your gear should appear in about 1 to 3 weeks after we ship it. Keep in mind if you choose this option and your package goes missing, there’s not much we can do about it and we can't be held liable because we do not have control outside of the USA.
Duties: Some countries may charge import customs fees or other random charges, we do our best to get packages to you but sometimes these fees are unavoidable.
HOW DO I PAY?We take Paypal, VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, BANK.
HOW MUCH IS SHIPPING?Domestic Shipping is calculated by weight. -0.0 lb - 0.75 lb $4.50, 0.14 lb - 2.0 lb $7.95, 2.1 lb - 4.9 lb $14.95, 5.0 lb - 20.0 lb $19.95
International Shipping is calculated by weight. -0.0 lb - 1.0 lb $14.50, 1.1 lb - 2.0 lb lb $20.95, 2.1 lb - 3.4 lb $28.95, 3.5 lb - 5.0 lb $45.95
For an exact number just put all your items in your cart and go through checkout without actually checking out!
CAN EXCHANGE OR RETURN AN ITEM?
Koala Art And Design ONLY offers exchanges; if an item is defective please contact us. WE DO NOT offer exchanges or returns on International orders! All items sent internationally are FINAL SALE. Please check sizing charts and email us for any sizing questions you may have. In order to exchange an item please follow the steps below: We offer a 14 day (from date of purchase) exchange policy. Once your order passes the 14 day mark, this policy no longer applies to your order NO EXCEPTIONS. The item(s) must be in the exact condition as received, not washed, not worn, labels/hangtags attached, and odor-free (make sure when trying an item on that you are not wearing a deodorant/body spray that will leave stains/fragrances). Body Jewelry and Underwear is not exchangeable for sanitary reasons. All custom ordered items, Art Prints, Original Art Pieces, Body Jewelry (ie Plugs), Underwear, Limited Edition, One Of A Kind and pieces bought on flash sales are final sale; these pieces are not exchangeable or refundable.
Send all exchanges to:
Jamie Koala Art & Design
2206 N Main St.
Wheaton, IL, 60187
Include (on a note inside the package):
Full Name (that you ordered with)
Email (that you ordered with)
Size needed (or state "exchange")
If you have a problem with something we are here to help! We appreciate our customers but we are also a private label and we don't have to tolerate people being rude to our customer service team, so be sweet, we want you to be happy too :)!
Please contact us via email or contact form prior to sending an exchange to ensure we hold your new items as everything is limited edition on the site. You ship to us and we pay the new shipping for you! Upon receiving your exchange, we will inspect, process, and ship out the new item(s) within 1-3 business days. Standard shipping time will apply on top of the processing time. If any problems occur with your exchange, such as size desired being sold out or item not passing inspection, we will immediately notify you by email. If the exchanged package does not arrive at Koala Art and Design and the customer does not have tracking to find where it is, the customer is at fault.
HOW SHOULD I WASH MY NEW PRODUCTS?For all fabric dresses, shirts and tanks we will ALWAYS suggest hand washing in cool water and air drying. This keeps colors vibrant and stops pieces from shrinking. Never put dresses in washing machines or dryers! Our motto is if you like it, don't put it in the washing machine (not a super creative motto but really they destroy everything)!
WHAT IS THE DIFFERENCE BETWEEN PRE-ORDER AND MADE TO ORDER?Pre-order means the item is up for a specific time only and will take a few weeks to ship out! If you don’t have a few weeks or are impatient don’t order pre-order items!
Made to Order means the products are created as ordered! Made to Order items can take extra days to ship out (1-2 weeks), but you can order any time unlike pre-order where you only have a set amount of time order. Made to Order Items ship directly from our print house.