25% OFF DRESSES! Use the code "Dress25" at checkout!

FAQ's

WHERE ARE YOUR PRODUCTS DESIGNED AND MADE?

Koala Art & Design's handmade products are designed by Jamie Koala and MADE IN THE USA.

HOW LONG WILL IT TAKE MY ORDER TO SHIP?

We ship orders on Monday through Friday and we don't operate on public holidays or weekends. We always focus to post your order as quickly as possible, but there might be some delays especially after new releases! Usually processing time is 2-5 days. Your patience is appreciated.
Once your order is shipped you will receive an email from us with a tracking number.

USA:
We use First Class USPS 2-5 Day and Priority Mail 2-3 Day for all orders (depending on which you chose at check out).

INTERNATIONAL:
This goes through First Class International and is NOT trackable by us. Your gear should appear in about 1 to 3 weeks after we ship it. Keep in mind if you choose this option and your package goes missing, there’s not much we can do about it and we can't be held liable because we do not have control outside of the USA.
Duties: Some countries may charge import customs fees or other random charges, we do our best to get packages to you but sometimes these fees are unavoidable.

HOW DO I PAY?

We take Paypal, VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, BANK.

HOW MUCH IS SHIPPING?

Domestic Shipping is calculated by weight. -0.0 lb - 0.75 lb $4.50, 0.14 lb - 2.0 lb $7.95, 2.1 lb - 4.9 lb $14.95, 5.0 lb - 20.0 lb $19.95
International Shipping is calculated by weight. -0.0 lb - 1.0 lb $14.50, 1.1 lb - 2.0 lb lb $20.95, 2.1 lb - 3.4 lb $28.95, 3.5 lb - 5.0 lb $45.95

For an exact number just put all your items in your cart and go through checkout without actually checking out!

CAN EXCHANGE OR RETURN AN ITEM?

Koala Art And Design ONLY offers exchanges; if an item is defective please contact us. WE DO NOT offer exchanges or returns on International orders! All items sent internationally are FINAL SALE. Please check sizing charts and email us for any sizing questions you may have. In order to exchange an item please follow the steps below: We offer a 14 day (from date of purchase) exchange policy. Once your order passes the 14 day mark, this policy no longer applies to your order NO EXCEPTIONS. The item(s) must be in the exact condition as received, not washed, not worn, labels/hangtags attached, and odor-free (make sure when trying an item on that you are not wearing a deodorant/body spray that will leave stains/fragrances). Body Jewelry and Underwear is not exchangeable for sanitary reasons. All custom ordered items, Art Prints, Original Art Pieces, Body Jewelry (ie Plugs), Underwear, Limited Edition, One Of A Kind and pieces bought on flash sales are final sale; these pieces are not exchangeable or refundable.
Send all exchanges to:
Koala Art And Design
1N120 Morse St.
Carol Stream IL, 60188

Include (on a note inside the package):
Full Name (that you ordered with)
Email (that you ordered with)
Return Address
Size needed (or state "exchange")

Please contact us prior to sending an exchange to ensure we hold your new items as everything is limited edition on the site. You ship to us and we pay the new shipping for you! Upon receiving your exchange, we will inspect, process, and ship out the new item(s) within 1-3 business days. Standard shipping time will apply on top of the processing time. If any problems occur with your exchange, such as size desired being sold out or item not passing inspection, we will immediately notify you by email. If the exchanged package does not arrive at Koala Art and Design and the customer does not have tracking to find where it is, the customer is at fault.

HOW SHOULD I WASH MY NEW PRODUCTS?

For all fabric dresses, shirts and tanks we will ALWAYS suggest hand washing in cool water and air drying. This keeps colors vibrant and stops pieces from shrinking. Never put dresses in washing machines or dryers! Our motto is if you like it, don't put it in the washing machine (not a super creative motto but really they destroy everything)!

DO YOU HAVE A MAILING LIST?

Yes we do! You can sign up here for updates, deals and offers!



WHAT IS THE DIFFERENCE BETWEEN PRE-ORDER AND MADE TO ORDER?

Pre-order means the item is up for a specific time only and will take a few weeks to ship out! If you don’t have a few weeks or are impatient don’t order pre-order items!
Made to Order means the products are created as ordered! Made to Order items can take extra days to ship out (1-2 weeks), but you can order any time unlike pre-order where you only have a set amount of time order. Made to Order Items ship directly from our print house. 

CAN I WEAR UNDERWEAR?

We really wanted to show some hot panty lines and tell you to go commando BUT this is all that Koala thick weight 86% Polyester 14% Spandex Bodycon Dresses show when wearing underwear.

WHY DON'T YOU SELL MY SIZE?

Due to the limited quantity of each item, we only make the most popular sizes ordered. We apologize if this is an inconvenience and are working to have a more diverse variety of sizes in the future.

I SAW AN ITEM NOT ON YOUR SITE ANYMORE, ARE YOU STILL SELLING IT? WILL IT BE BACK IN STOCK?

Most of the pieces created are Limited Edition items and have short runs; with this said if you see an item in the store that you like make sure to purchase it when you see it because chances are it will be out of stock the next time you come to the store. Extravagant items such as Deer Necklaces, Purses, and Dresses etc... can be discontinued at anytime - and will all be eventually. Some items may come back, some may not. Hop on our mailing list in order to be the first to know when or if they do! There is also a Koala Swap Facebook group for fans who want to swap gear with other fans! Check it out HERE.

CAN I CHANGE MY ORDER?

You can change your order but it must be with in 2 hours of purchase. After that chances are it's already underway. To change email orders@JamieKoala.com and we'll help you out.

WHERE DO YOU SHIP TO?

United States, Canada, Albania, Argentina, Austria, Australia, Barbados, Bangladesh, Belgium, Bermuda, Brunei, Bolivia, Brazil, Bahamas, Belarus, Belize, Canada, Chile, China, Columbia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Finland, Fiji, France, Germany, Greenland, Greece, Hong Kong, Honduras, Hungary, Iceland, India, Ireland, Italy, Japan, Luxembourg, Malaysia, Malta, Netherlands, Netherlands Antilles, New Zealand, Nicaragua, Norway, Panama, Peru, Poland, Portugal, Puerto Rico, Reunion, Romania, Russian Federation, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, United Kingdom, Uruguay, Venezuela, Virgin Islands (U.S.), Virgin Islands (British) and some more we may have missed!

DO YOU WHOLESALE YOUR PRODUCTS?

Some products are available for wholesale such as Plug Earring Converters and Waist Capes, please use the contact form to express what items you are interested in.

I WANT TO COMMISSION OR LICENSE ART. WHAT DO I DO?

Awesome! Just use the contact form to contact us and you will be forwarded to Jamie Koala. Jamie only takes 1-2 projects a month due to time constraints but if you contact asap there is always a spot in her schedule for you!

HOW DO I CHOOSE THE RIGHT SIZE?

Check out our size guide below! Here is how to take the correct measurements:

READ OUR FULL TERMS & POLICIES PAGE

Join Our Mailing List